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FAQs

General FAQs

To contact one of our friendly team, you can call us on +441782960706 or email us at customer.services@tricer.co.uk
Our office hours are Monday-Friday: 9am-5pm. Visit our Contact Us page for full details.
In the event that your order arrives in a faulty or damaged condition, please send a photograph of the item(s), along with a description and your order details to customer.services@tricer.co.uk within 48 hours of receiving your order. 
Please note that without the correct information we will not be able to assess items for you. Once we have this information, a member of our customer service team will be in touch to issue you a replacement or refund. In some circumstances, we may arrange for collection of the items. 
Vitrified items are the result of quality clay being heated to ultra-high temperatures, causing the compounds in the clay to harden. This creates a structure that will not absorb water and is extremely durable in everyday use.
Our china offers a strong but elegant and delicate tableware solution that provides Hospitality and At Home users a practical but creative option.
18/10 stainless steel consists of 18% chromium and 10% nickel. The chromium binds to the stainless-steel surface and protects it from acid which would cause rust. The high nickel content results in our knives, forks and spoons having a high level of protection from corrosion. In addition, the 18/10 stainless steel provides a quality and well-balanced offering for the perfect dining experience.
Ceramic glaze is a glassy layer or coating of a substance which has been fused to a ceramic body through firing. Glaze can serve to colour, decorate or waterproof an item.
A kiln is a thermally insulated chamber, a type of oven, that produces temperatures sufficient to complete a process, such as hardening, drying, or chemical changes. Kilns have been used for millennia to turn objects made from clay into pottery.
All our tableware items are safe to use in the microwave excluding our tableware items that are decorated with precious metals.
All our tableware items are perfectly safe to use in conventional ovens as long as they are not taken directly from the freezer. Temperatures of up to 300°C should not pose a problem, given proper attention to handling.
As long as the dishwasher machine is operated as stated in its manual, and items are loaded and unloaded with care. Our tableware items will withstand many hundreds of washes.

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