Refund policy

Returns Policy

General policy – only applicable to consumers (which for these purposes means anyone who acts outside the course of a business, trade or profession i.e. is not acting in the course of a business, trade or profession in purchasing goods)

Goods (faulty, to be exchanged or unwanted) sold within the UK mainland may be returned for a refund or exchange within 30 days.  All you need to do is:

• Take your unwanted or faulty item(s) to a post office and return to us.
• If your item is unwanted and not faulty, please make sure that it is unused and in a sealable condition complete with its original packaging, alongside any promotional items associated to the purchase.
• We will check the items to confirm they were purchased in the last 30 days.
• We can then offer an exchange, a system credit or issue a refund against the original method of payment.

Policy after 30 days for faulty items

If an item is faulty and you purchased it more than 30 days ago, it is our aim to get the problem put right as quickly as possible.

• We may offer a repair or replacement of the item, or offer a price reduction or refund. 
• If the product is to be repaired, and the manufacturer has provided a helpline, repair service or warranty, please contact the manufacturer direct in the first instance. If you require assistance with locating the manufacturer or their contact details, please contact us. 
• If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible, we will replace the item with the same or an equivalent model.

Damaged or incorrect items

If you have received your delivery and products are damaged or incorrect, please contact us as soon as possible, and in any event within 72 hours of receipt, with your order reference and full details of the products, so that our team can resolve this for you.  The contact details are below.

Cancellation prior to receipt or within 14 days of receipt - only applicable to consumers (which for these purposes means anyone who acts outside the course of a business, trade or profession i.e. is not acting in the course of a business, trade or profession in purchasing goods)

To cancel your order please either contact us (as below) with your order details or you can print this cancellation form and send it to us by post or by email to:

• Tricer Limited, Unit 1, Dudson Business Park, Nile Street, Stoke on Trent, ST6 2BA

• customer.services@tricer.co.uk

Packaging

Many of our products are fragile or require special packaging (such as knives) and we take great care in ensuring they arrive to you safely. Please take care to return your items with the same packaging and wrap them securely.

Bundles/Free gift returns

• For a full refund, please ensure all items from the bundle deal or free gift promotion are returned.

• Partial bundle returns will be refunded pro rata.

• Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.

• Free gifts are not refundable on their own.

Refunds

Refunds can take 10 working days. If you have not received your refund within that timeframe, please contact us with your order and refund details.

Statutory Rights

Your statutory rights are not affected.